Subject: Update on Your Claim Status

Dear [Recipient's Name],

I hope this message finds you well.

I am writing to provide you with an update regarding your recent claim submission. Currently, your benefit deductible has not yet been met. Please note that once your deductible is satisfied, Cigna will begin processing reimbursements for your eligible expenses.

If you have any questions or need further assistance, please do not hesitate to reach out.

Thank you for your understanding.

Best regards,

[Your Name]
[Your Position]
[Your Contact Information]
[Your Company Name]