Subject: Update on Your Claim Submission

Dear [Customer's Name],

I hope this message finds you well.

We are writing to inform you about the status of your recent claim submission, reference number [Claim Number]. After a thorough review, we regret to inform you that your claim has been denied due to a general exclusion as outlined in your policy.

We understand that this may be disappointing news, and we want to assure you that this decision was made in accordance with the terms of your policy. If you have any questions regarding the specific reasons for the denial or if you would like to discuss this matter further, please do not hesitate to reach out to us.

Thank you for your understanding.

Best regards,

[Your Name]
[Your Position]
[Your Company]
[Contact Information]