Subject: Regarding Reservation #139875 Cancellation & Refund
Dear Ms. Gulasarian,
Thank you for your follow-up regarding your canceled reservation. We're so relieved to hear that Charlie is recovering well from his allergic reaction. We understand how stressful such situations can be, especially for families with young children.
Regarding your reservation #139875, we can confirm that the following refund will be processed to your Visa ending in 2111 within 5-7 business days:
Please note that, as per our cancellation policy, the base room rate and GET tax are non-refundable due to the cancellation occurring within 7 days of arrival. However, we understand that medical emergencies are unforeseen circumstances. As a gesture of goodwill, we'd like to offer you a 25% credit on your original room rate towards a future booking within the next 12 months. This credit will be applied automatically to your account once the refund is processed. You can use this credit when making your next reservation by mentioning your reservation number #139875.
We hope this helps alleviate some of the financial burden during this time. Please don't hesitate to contact me directly when you're ready to plan your return visit to Maui. We would be delighted to welcome you and your family back in the future.
Mahalo,
Adriana Hussey Guest Services Manager Direct: 808-662-2822 Email: hkm.guestservices@outrigger.com
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