Question 1

Do I Have Ownership of Generated Content?

Accepted Answer

You have full ownership rights over the input you provide to our services. Additionally, we assign you all rights to the content generated by our AI. You can find more details in our comprehensive Terms of Service.

Question 2

Which LLM Models do you use?

Accepted Answer

We use GPT-4o, GPT 4o-mini, GPT-3.5 & some fine tuned models for AI text generations. We also have custom NLP parser engines that help us to generate more accurate and human like text. For image generation we use Stable Diffusion Models SDXL 3.0

Question 3

How are credits consumed in Semantic Pen?

Accepted Answer

We believe in simple pricing. Quick mode consumes 3 credits & rest all of the modes consume 5 credits. Our pricing does not depend upon the length of the article. We charge per article. So before starting any article creation, you exactly know how much credits are going to be consumed.

Question 4

How Secure Is My Payment Information?

Accepted Answer

Absolutely, your payment details are in safe hands. Paddle, our trusted payment processor, handles all payment information securely. We never store any of your payment data on our servers. When you proceed with payments or manage your subscription, you will be directed to a highly secure Stripe- hosted page, ensuring that we have no access to your sensitive payment details.

Question 5

Do You Provide Refunds?

Accepted Answer

Certainly, we offer refunds if you are not entirely satisfied. Simply get in touch with us, and we will gladly process your refund. However, please note that if there has been significant usage of our services, we retain the right to evaluate and potentially deny refund requests.

Question 6

How Can I Cancel My Subscription?

Accepted Answer

Cancelling your subscription is a breeze. Just log in to your account, head to the "Account" page, and click on the "Cancel Subscription" button. You can cancel your plan at any time from there. If you need help feel free to reach out to our support team at contact@semanticpen.com

Question 7

Is a Free Trial Available?

Accepted Answer

Indeed, We offer free credits without requiring a credit card. You can sign up for a free account and receive some credits to test our services. If you need more credits, you can purchase a plan to continue using our services.

Question 8

Does Unused Usage Roll Over to the Next Month?

Accepted Answer

Unused words do not carry over to the following month. However, you have the flexibility to upgrade your plan at any time to boost your monthly usage limits.

Question 9

Which Payment Methods Are Accepted?

Accepted Answer

We accept a wide range of payment methods for your convenience. Currently, we support Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay card payments globally. Additionally, we offer Apple Pay, Google Pay, US bank transfers, and Canadian bank transfers.

Question 10

How Can I Change My Subscription Plan?

Accepted Answer

Changing your subscription plan is easy. Simply purchase a new plan from this page, and it will reset your subscription date while automatically canceling your old subscription. Any remaining credits you have will rollover. Please note that plan upgrades are not prorated; you receive the full credits when you purchase the new plan.

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